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Customers are interested in what I'm doing
They don't care what you're doing, they're only interested in what you're
doing for them. I've seen a lot of newsletters wrecked by self-serving articles that
just talk about the company, not what the company is doing for the customer.
They're interested in what I have to say
They're only interested in what's in it for them. If you're not saying
anything about them, I guarantee they're less interested in what you're saying, and
more interested in what's on TV.
My recipients always read my direct mail packages
If you're lucky, 5 people in 100 read your direct mail package, and 0 to
2 people order. 2%? Hey, if you hit this number consistently, consider it a
major success.
"We can educate the market"
Sure you can - if you're Bill Gates. But if you don't have the funding that
he has - you can't. Don't even try. Don't even think about trying. Educating
even just a small niche market segment is tough enough for the dominant players
in that particular field. Educating consumers, even for the biggest companies in
the world, still requires time, money, effort, money and time and did I
mention money? If your product launch starts out with the phrase "We can educate
the market," forget it.
It's a good deal for them
Even if it is, they won't know it. Even when you tell them, which has a
cost unto itself, they may not believe it. With all the other firms saying what a
great deal their company is offering, YOUR customers may not realize just how good
a deal your offer really is. Then, if it's too good, you'll lose your element of
trust and people will be scared to buy from you.
Sure they'll sell - ours are the best in the world
They may be, but you'll have to get in line - in back of all the other people
who are saying "Ours are the best in the world." You'll have to convince everyone
- one person at a time. Take cookies, for example; everyone says theirs are the
best. If your cookies are really the best, your pitch will sound exactly like
everyone else's. It's going to be tough to convince your market, and sending everybody
a sample is too expensive.
The market is 57 million. If we get 2% of that
This way of determining your marketing success - by seeing how large the
total market is - has no bearing on what percent of the market you will actually acquire.
The size of the market is completely autonomous of any percentage of your
own market share or any of your own sales figures. If it was relevant, firms would
only market products to the larger market classifications. If the percentage
formula worked, everyone would be wildly successful. It's kind of like a dog
thinking, "I'll just have to stop that one wheel, and the rest of the car will stop, too." It
just doesn't work.
Build a better mousetrap, and the world will beat a path
to your door
If you believe this, obviously you've been reading too many comic books.
Only invention submission firms will beat a path to your door. Look
up mousetraps on the web, or at the IBM patent site, and see how many
are incredible designs, then see how many names you recognize.
Of course we'll succeed, we're the best in the business
Unfortunately your success is not determined by the quality of your work -
it's determined by the quality of your marketing.
In truth, you will succeed if your MARKETING is the best in the business.
In direct mail, you can succeed if your copy is the best in the business - people
buy your product directly from your copy - without seeing the product at all.
You can be the best architect in the world, and still go out of business
because you don't know how to market your services: to make the phone ring and bring
in customers. While your good work may have a hand at your eventual success
as you generate referrals, your initial success is directly determined by
your marketing. Word of mouth may be the best form of advertising, but it's slow.
Can you afford to wait?
This was a catastrophe - we're ruined!
OK, so something bad happened. A few industry people heard about it for
a brief instant. I assure you it wasn't as big a news story to them as it was to you.
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By now, they've forgotten. Life goes on. Don't try to apologize in every
ad, every newsletter, in every phone call, in every Just start focusing on the
new and better products, services and benefits you're offering. Heck, it's not
like you're the President and you got caught with an intern with your er
Other people will have forgotten your faux pas by the time you've finished this article.
I recommend you do the same.
I'll declare bankruptcy and that will be the end of my troubles
If your business is doing lousy and you think that's a headache,
declaring bankruptcy is the beginning of a migraine - a bad migraine. I recommend you
1. Call all your vendors and tell them of your payoff schedule, even if it's just
$5/week. 2. Stick to the schedule. If you need to go bankrupt, they'll file for you.
Either way, no one said you had to be doing what you're doing for the rest of
your life - start thinking about what you'd really like to do
We'll create an "Image" with this ad
Unless you run a full-page ad every issue, your image ad probably won't work.
No offense, but unless you have really deep pockets - forget image: try
making money with your ads. Like advertising in the direct response industry, your
ads should have a direct equivalent of "this ad cost us this much money, and we
made this much money in return." Then, look to see if the last number is bigger than
the first number. If it is, repeat the ad. If it isn't, I can pretty much guarantee it
isn't helping your "image".
It takes 3 insertions for consumers to respond to your ad
If your first ad sinks like a stone the first time, I got news for you: the
second time you place the ad in the same magazine or newspaper - and yes, the third
time you place your ad - it will sink like a stone also. Never contract for more than
one ad placement in any magazine or paper until you test it.
We'll just get this one out on the market, we'll make money
on the next one
If you don't make any money on this one, there won't be a next one. It is
the objective of business not to manufacture products, but to make a profit. If
you just need experience, work for someone else and at least get paid for it.
A patent will protect me
A patent doesn't protect you - a patent only gives you the right to
protect yourself. Big difference. A patent is only as strong as its claims. Defense of
a patent is expensive. For the most part, design patents are worthless. Remember
- there are people and firms out there that are specialists in "Patent Circumvention".
Before laying out $5,000 for a patent, better think it through.
It will be easy to market, everyone needs one
I've often thought the hardest product to market is a telephone. If
everyone needs one, you must now reach everyone to alert them of your product
availability. There is a cost associated with reaching each person, known in the
magazine industry as CPM or cost to reach 1,000 people. There is a huge cost to
reach everyone - and alert them of the availability of your products. There are
still further costs in showing them your products and describing your benefits. On
a small budget, it can be tough. I'd rather market a product to a specific industry.
They couldn't print it if it wasn't true
Don't believe everything you read. There are only 17 assumptions in
this article. Always check for yourself.
Jeffrey Dobkin, author of the incredible 400-page marketing manual,
How To Market A Product for Under $500 ($29.95), and
Uncommon Marketing Techniques ($17.95) - 33 of his latest columns on small business marketing, exactly like the
one you just read, now has a third book: Inside Secrets of Direct
Marketing. Books are available directly from the publisher - 800-234-IDEA. These books are
completely filled with tips and techniques to make your marketing faster, cheaper, more
effective - and fun. You never learned this stuff in college! Dobkin cuts right through
the theoretical crap and demonstrates a wealth of practical how-to direct marketing
techniques. He is also a speaker, a direct mail copywriter who will change your
letters and direct mail into packages that sizzle with response, and a marketing consultant.
To place an order, call toll free: 800-234-IDEA, or to speak with Mr. Dobkin
personally call 610/642-1000. Fax 610/642-6832. Phone orders welcome - Visa,
M/C, AMEX. From The Danielle Adams Publishing Company, Box 100, Merion
Station, PA 19066. Or visit him at www.dobkin.com. Satisfaction Always Guaranteed.
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